SHIPPING INFORMATION

Delivery

 

STRAPPY ships Worldwide.

Most orders will be shipped using Hong Kong Post delivery service or S.F Express.

 

For SF Easy Pick - Please leave the address code when checking out. You can find the address code on the S.F. Express website

 

Free Hong Kong delivery on all orders over HKD200​

 

PLEASE NOTE : 

All shipment does not deliver to P.O. Boxes, General Delivery and Poste Restante.​

 

Where We Ship To

 

We ship internationally to most of the countries, includes Australia, Canada, China, Denmark, France, Germany, Hong Kong, Indonesia, Israel, Japan, Macau, Malaysia, Netherlands, New Zealand, Norway, Singapore, South Korea, Taiwan, United States and the United Kingdom.

For details, please refer to the country list when you check out. If your country does not appear in the list, unfortunately, we do not deliver to where you live at the moment. We are adding new delivery destinations all the times so please keep updated on our website.

 

Order Tracking
 

Tracking numbers are provided for all international and local orders.

Once your order is dispatched, you will receive an email notification with the tracking number. Use the tracking number to check the delivery status via the Hong Kong Post or S.F Express.

 

Delivery Times

 

Orders will normally be processed within 1-3 business days once your payment is completed and approved.

 

Shipping Zones 

Delivery times are determined by the number of business days (Monday to Friday) from the day after we ship your order.

 

Hong Kong Estimated 1-2 business days

Macau Estimated 2-5 business days

China and Taiwan Estimated 4-7 business days

Asia Pacific (including Australia) Estimated 7-14 business days

North America (US & Canada) Estimated  7-14 business days

Europe Estimated  7-14 business days

 

 

Shipping Address and Failed Deliveries

 

We can only change your shipping address in the case orders are still with us. For those already shipped, an additional fee (which we call it as “re-routing fee”) will be charged for the request. Please take this into consideration when selecting and filling in your shipping address for the order.

For failed deliveries (courier is unable to reach customer due to the incorrect address provided by customer, failed attempts to reach the customer at the location or customer refuse to pay duties), STRAPPY is not responsible for the returned shipping cost. For re-shipped orders, the shipping costs are also payable by customers. If you refuse to receive the order and ask for a refund, the order amount will not be refunded in any circumstances.